Well I’m shocked at how my shoes turned out …
Elizabeth was amazing, I will definitely bring my other things there…. Very happy with the service!
Excellent skills and experience. The staff is so customer focused. The technician resoled my shoes beautifully. They look amazing!! Love this place for all my leather repairs and upkeep!!
100% weldone, I love my Tumi luggage you restore and replace the wheels .My Tumi luggage looks brand new, also you cleaned and restored my 3 Tod suede shoe. Thank you all you are the BEST
THE BEST craftsmanship and customer service I ever experienced! My deepest gratitude and appreciation, my shoes look and feel better than new, I needed them also fast, and they made impossible possible!
The quality is just beyond all my highest expectations! Thank you so much and of course, from now on it is my only place to go! 🩷
Fantastic! They have resoled 3 pairs of sneakers for me so far and they look like new. Thank you for the great work and experience.
This place does really good work. I was waiting a few months before I made a review. I took a pair of shoes here a few months back and the shoes are still good till this day!! I’m vary happy with the work that was done! 5 stars
Repair of my shoes completely exceeded my expectations. Thank you to the team at Love Your Shoes.
Very courteous and the reheeling of my boots was great.
This place is great. I had taken my husband's shoes to 2 other places prior to going to Love Your Shoes and was told they could not be fixed because the leather was damaged. The owner of Lover Your Shoes put so much effort into fixing the shoes and they came out looking fantastic. The staff and owner of Love Your Shoes are friendly, helpful and a pleasure to deal with. I learnt a lot about the owner and establishment while I was there, and they can fix/clean anything. Rugs, shoes, purses etc. I will definitely be back and I appreciate the effort they put in to fix my husband's shoes.
I scraped a patch of patent leather off a pair of Chloe boots when I tripped the first time I wore them. I thought I’d have to throw them out. The amazing Elizabeth repaired them and now they literally look brand new and perfect. I can’t thank Elizabeth enough for saving my Chloe boots!!
Every time I go to 'Love your Shoes' I am greeted by friendly staff. Elizabeth is an expert at repairing and caring for your shoes. She is not satisfied unless you are satisfied. This is a business that takes pride in their workmanship and they want to make sure you are happy with the results. Cannot recommend enough that you should bring all your damaged shoes to Elizabeth. Thank you Elizabeth !!!!
This was my first visit to "Love Your Shoes" … No complaints whatsoever!!! The people I interacted with were super friendly, and knowledgeable. Communication was transparent and very quick!!!
Will definitely, bring my mending needs back.
Love Your Shoes fixed my riding boots and did a great job. They were pleasant, courteous and explained what they were going to do, as well as delivered before the estimated time. Would recommend to anyone.
Excellent service, had a pair of timberland boots repaired; im very impressed with all the others services they provide.
Will definitely recommend this company to my friends and anyone that may need their services.😎
Love Your Shoes is the best place to bring luxury designer items. They can repair, clean, and upgrade all types of luxury goods. I have brought in fur & wool coats, which they are able to clean and repair perfectly, whereas other dry cleaners have refused or are unable to do the required tasks. They are excellent with Canada Goose jackets as they can clean and repair the item (including replacing the fur, which Canada Goose no longer offers), making a 10-year-old jacket look & feel brand new! I have brought in heavily soiled white silk Jimmy Choo heels, which they were able to repair and clean amazingly! I always bring my designer shoes here to resole as they do a fantastic job. I trust them with expensive items as they are experts in what they do, be it leather, suede, satin, silk, mesh, velvet, patent leather, or other materials. They are professionals, and I have always left feeling satisfied. The only thing I recommend is having more flexible hours during the weekdays as a 6 pm closing time can be difficult for customers to make depending on their schedule.
A beautiful job was done adding gussets to my tall leather boots. Also my large Ruggable rugs were cleaned and cane out perfect.
Thank you to all the staff at love your shoes for a job well done in fixing my favorite Boots. . I would recommend them to any one.. great clean and professional service
Exceptional quality of work, I bring all my stuff here. Never disappointed me once. They were honest when there were things that would be a "best attempt", which was very rare, and never once tried to sell me on something that was overpriced. They were honest about the cost and whether something would be worth it.
They do amazing work! Whether it's a pair of white sneakers you need cleaned or a pair of shoes you need fixed from your dog chewing on them they'll help you out and do an incredible job. Highly recommend!
I've taken in three pairs of shoes so far, on behalf of a handicapped friend, and they have all come back looking new. What a restoration job! Both Mary Miller and I are extremely pleased, over and over again.
The quality of the work done on my shoes is exemplary.
My boots look amazing. Thanks for the great job!! Definately recommend this place😊
I was referred to Love Your Centre by Golden Goose. I came in looking to see if they would be able to help me with a very specific situation on one of my shoes. Right away the owner, Tony came to greet me and guided me through the shop to help rectify the situation with the tongue of my shoe.
What a pleasant surprise to have that experience and to have my shoes returned back to the state I wanted them to be.
100% highly recommend. Incredible customer service s and support. Will be bringing everything there moving forward.
Our Ugg shoes and Ugg boots came back pristine and like new! We are so impressed with the service from start to finish and so completely happy with the outcome. Thank you!
Lovely people! Great job too!
Great service. Excellent customer service and very prompt
I bought my first pair of Tod's in 1995 in NYC. They are my favourite shoes ever; soft tan and cream coloured mules. Finally when the soles starting falling off I decided to give them one last chance. I took them to Michael Zalamea and he transformed them into my "Cinderella Slippers". They are like brand new and I am able to start this summer off in exquisite style in my rejuvenated Tod's. Thank you Michael, you rock!
I was so happy with the service from this company. The attention to detail was top notch. Very friendly staff and Micheal was so helpful in making sure my shoes fit perfectly well. Thank you for a wonderful experience. Highly recommend this company!
I recently visited this cobbler after experiencing some issues with a pair of shoes I purchased. From the moment I walked in, I was greeted warmly by the staff. The cobbler, in particular, was incredibly helpful and knowledgeable.
Not only did they listen attentively to my concerns, but they also took the time to thoroughly examine the shoes and explain what might be causing the problems. What impressed me the most was their honesty and transparency. Instead of trying to upsell me unnecessary services or products, they provided me with practical advice on how to address the issues myself.
They did a great job cleaning my Nike shoes.
Amazing! My shearling boots were covered in wet mud, could not brush it off once it dried, a shoemaker told me nothing could be done, I thought my boots were ruined.
Amazing results by Love your shoes Centre! Like brand new! I highly recommend Love your shoes!
I enlisted Love Your Shoes to expertly repair my Birkenstock Bostons and they did a wonderful job! They were thorough, efficient, and honest. I highly recommend them.
I took my Birkenstock Boston's in for a stain issue – the owner of the business helped me promptly and even provided me a complimentary accessory to clean the shoes on my own in the future. Extremely friendly owner and team – will most definitely be using them again!
Due to a medical condition, Michael from Love Your Shoes made a device for me to wear in one shoe. Michael took the time to listen and understand my requirements. This device has assisted me greatly. Thank you for a job well done!
Excellent service. Professional all the way around. My stained shoes were made to look new. Price is most reasonable. Highly recommended.
I wanted to say thanks to Michael Zalamea. I am very
happy with the results I get after getting the job done. He is very professional, he knows what he's doing and he is always giving an amazing customer service. I recommend this place but always ask for him.Thank you Michael.
Thank you Sara for your trust and encouragement. I am glad you could help us to find، our dream and favorite home with all experties in a short time
. If you need any further assistance or advice, Sarah is very artistic and knowledgebel anoit properties، time to purchase amd when to sale please feel free to
Wishing you and your family success and happiness…Dail
I have two pairs of sneakers that hadn't been washed in months. Just when they started to smell so putrid and I didn't really know what to do, Love your Centre came into rescue and turned them back to new! Apart from how much grateful I am, I love how when I came to the store, apologized for the shoes' smell, I got a reassurance that they had come across worse case. If anything, I greatly appreciate this sympathy I have been given. Would love to drop by and continue with the service whenever I have something I need to clean again!
I have had several rugs maintained here and a couple of pairs of boots repaired, service has always been great, on time and as per my expectations. Great place to deal with.
The soles crumbled on my ecco boots and I was keen to repair them since the upper was still in great shape, but I quickly learned most shoe repair places considered them un-repairable. Love Your Shoes was able to pull it off when no one else would! They were honest with me about it being a difficult job and that they would look a bit different (which I was fine with) but they found a way to make it work, for less than a new pair would have cost. I'm very happy I found them.
Great service; restored my Blundstone leather chelsea boots in a way I had trouble doing independently. Highly recommended. Will definitely be a returning customer.
Hate reviews but luved the work on my favorite pair of shoes. Look forward to wearing them again! 🙂
I definitely recommend this location.
I brought my broken soccer shoes after attempting to glue them myself, and Mike did an amazing fixing them! It was such a pleasure talking to him and listening to him explain what he used to put them back together. The service was extremely quick because I mentioned that although it wasn't necessary for them to be fixed right away, I was hoping to use them soon!
This is my second time having my Ugg's cleaned here and as usual did a great Job! The shoes were completed in a timely manner… I especially appreciated that they pick up and deliver.
Many have said that there was no hope for a worn out pair Blundstone boots – but I could not let them go. The oldest of my 6pairs I bought some 20 years ago, and they have see me through all weather, terrain, and probably around the world. Michael Zalamea said that he & his team of cobblers at Love Your Centre could bring them back to life, and they really did. It is like have an old close friend back from the grave …. So comfortable together, like new, and ready to go around the world again. Thank you.
Will be my go to from now on. Mike took time from his very busy schedule to help me with a tiny order of laces. From the first conversation with this company I was impressed. Every one is friendly. That is hard to come by today. I will be a repeat customer.
I very rarely write a review but I felt this was well deserving of a 5 stars. I brought in my very worn brown dress boots for a mirror shine and a heel replacement. They came back within 2 days and genuinely looked better than when I bought them. Fair pricing, fast service and great craftsmanship. I can not recommend this place enough!
Hands down the best knowledge, service and price of any cobbler I've ever used. Plus the work is completed right in front of your eyes! If you love your shoes like I do, this is where you have to go.
I recently had the pleasure of having Mike work on my chukka boots, and I can't speak highly enough about the quality of his work. Right from the start, Mike was extremely accommodating and took the time to understand the specific needs for my boots. His advice was not only helpful but also demonstrated his deep knowledge and passion for his craft. The highlight was the impeccable job he did in replacing my old soles with durable Vibram ones, making my boots feel brand new. The attention to detail and craftsmanship were evident in every stitch. Considering the quality of work, the price was absolutely worth it. If you're in need of a reliable and skilled repair service, Mike is the go-to professional.
I had my dress “dancing” shoes stretched a bit where they hurt my new bunion. (Don’t know where that came from.) The shoes now fit great.
Why suffer when it’s so easily corrected. Service was awesome, they overdelivered.
Now my go-to place for shoe repair.
Love my shoes!
Michael is an amazing cobbler. My shoes have been rescued, repaired and they look brand new again. Quality work. Professional service. I'll definitely be back with all my shoe repair needs.
Highly recommend their services! I dropped off a pair of suede leather loafers and they did a great job at cleaning and restoring them.
The team at Love Your Shoes did an amazing job with a resole of my Gucci Loafers.
I went in not knowing if a resole was necessary, but the team thoroughly explained to me their thoughts and what should be done to extend the life of the loafers.
We ended up deciding on a full resole, which came out perfectly.
The team also asked if they could add something special to the sole, which I agreed to. As you can see by the photos, it looks awesome and I truly love how the repair and touchups went!
This is my third pair of shoes repaired at Love Your Shoes and I will be sending more in, in the future!
The whole staff does a great job, from getting a quote, to discussing with the cobbler, to pickup.
I highly recommend them to anyone looking at shoe repair or any sort of shoe/boot needs!
Thank you everyone!
Great work!
Phenomenal job on my son’s boots. They look better than new.
Had some leather shoes that were damaged by hand sanitizer repaired. They came out great. Look like new again.
I highly recommend this place for all your leather products! I've been there twice for a leather jacket and a leather backpack and I've been extremely satisfied with their service!
I have also met Tony the owner of the store and he was really helpful.
Beauty work reconditioning my fav leather slides. Have lasted 6 years and with the care to detail will last that and more
Speedy prep as well as was on a timeline. Thanks for the quality work!
Very nice ,friendly and professional customer service . If you need any repair change or addition to your shoes that's a right place. They do more services than shoes , belts purses and carpets .If you need any repair call them and find out . Thank you 👍
Place to go for any shoe fix! They saved my new white sneakers from paint & some edging damage and they look brand new again!
I walked in to Loveyourcentre to inquire about repainting my rollerskates that I had ruined. Tony immediately took my skates to ensure that he could fulfill my request professional. My skates were repainted, with some added touches, right there and then! Tony was very professional and personable! I Can't wait to go back!!
Tony was not only able to clean the shoes that I thought was ruined but he also was really friendly and explained how to take care of my delicate shoes
Great service! Friendly staff. Made my old shoes look new again.
I come here to get all my odd ends fizzed! From shoes needing to be size down, to being cleaned, from dirty bags too, this is my one stop repair shop!
Super attentive service. These people go out of their way to make you feel like you got your moneys worth.
When a big milestone celebration was coming up at the end of 2022 my best dress shoes (Prada shoes I have had for +6 years) were unwearable. The the sole of the shoe was peeling away from the leather over years of wear and tear.
Two weeks out from my event I did some research and found Love Your Shoes had some great reviews. I called the wonderful team and was connected with one of the cobblers named Michael who was incredibly knowledgeable and was able to diagnose what needed to be done to repair my shoes through looking at the pictures I emailed.
The Love Your Shoes team committed to having my shoes ready before my event on less than than 14 days notice. To my surprise, not only were the shoed completely repaired but they looked brand new!
Take a look at the three 'Before' pictures and the two 'After' pictures.
I would recommend Love Your Shoes for any of your shoe restoration needs and will be a return customer in the future.
When I brought in my leather imitation croc designed shoes that i recently purchased. I love my boots however, they had tight elastics by the ankle, which made it hard to get your foot into the boot. The team here was absolutely fantastic as they were able to open up the elastics and make it easier to slide in to the boot. Incredibly reasonably priced and super service. Will definitely be going back here and recommend to others overall fantastic experience with everyone here.
They did a wonderful job on my Uggs and they looked like new boots they saved me a lot of money
Plus they got them back to me even sooner than expected
Great job good employees
Working with the amazing team at Love Your Shoes was incredible! They were honest and kept me informed every step of the way. My UGGs look brand new:) I felt like I was dealing with family with these wonderful people. I highly recommend their services!
Great service and prompt. Glad I held onto my Mephisto shoes, I can finally get them repaired without having to send to California
This place did an amazing job fixing my shoes and belt! I has a pair of YSL sandals i accidentally scraped the leather heel on and they fixed them perfectly, i also brought my LV belt that needed adjusting to them and they gave me an even better solution (shortening it instead of adding more roles) than i initially had in mind. The quality of the work was really well done, i would highly recommend. Also very friendly staff 🙂
Thank you for repairing my MK booties. I did not think that they would be repairable. One of my heels had a huge scruff and the leather was torn on them.
I was so pleased when I got them back. An excellent job was done!!!!
They actually look brand new!
I got some shoes recoloured and shined and they actually turned out much better than I thought. The people there are happy and hard working. I’d definitely go back there in the future.
Quality is king. But every so often you come across a company that provides you with top notch quality, with equal parts customer service. From upper management to the workers putting their heart into every job, this has got to be one of the better establishments I’ve come across. I came for the first time to fix my leather jacket, but I left as a lifetime customer. You will too.
Great price and service! Had a negative experience prior at another shoe repair and didn't know what to expect, but the Love Your Shoes team did a great job repairing and bringing my husband's dress shoes back to life. Highly recommend.
So convenient, efficient, friendly and my uggs look fabulous!
We were so happy!! Our daughter's Uggs got covered in a kind of incense oil (spilled over from a shelf) and attempts to clean at home ruined the boots. But these folks restored them perfectly, just like new, at a great price! Would HIGHLY recommend!!
I came in with an absolute mess of a pair of Ugg boots and the staff here cleaned them within 2 days! Even after telling me it would take approximately 7-10 days, they completed the job quickly and efficiently. I am so happy with the results, and would definitely recommend
The zippers on my brand new boots snapped off, and Love Your Shoes picked them up, made repairs, and returned them to me in a timely manner.
Excellent service and results. Job very well done!
Always happy with the great work done to clean and repair the souls of my shoes. They have extended the life of many of my high heal shoes. The free pick up and drop off service right to your front door is super convenient as well. Highly recommend them.
Fast service where I truly felt that my garments were cared for diligently and the results were fantastic! Take everything you need repaired to them now! Service, customer interaction and results were all stellar.
They were quick polite and professional. I'm very happy with my boot repair.
Nicole and her team answered my questions very quickly and professionally. I appreciated the great service and especially the free delivery option. Now my Birkenstocks are cleaned up and ready for next season. Thank you so much!
Got recommendations on what wasn’t really worth repairing at the place of business. Early morning delivery was appreciated. I also had old shoes repaired for a dinner. The bottom of both came off, one to and from the restaurant but they were from my high school days so quite old.
I dropped off 3 pairs of leather boots that I loved dearly for repair. I had them sitting around for the longest time in my closet wondering if they ever could be helped. I took a chance and brought them to this establishment and was pleasantly greeted with a freindly smile with an assurance that my boots could be fixed and were in good hands. A couple of weeks later, I returned to pick them up and was ecstatic when I saw the repairs. It was a job well done and great customer came with it. They will be seeing me again as I have a couple of heels that need work as well.
Employee, named Michael who was been charge to take care of soleswapping my shoes has a great skills and kind heart to communicate with
It was like buying a new pair of shoes.
The shoemaker was wonderful. He explained how he was going to rebuild my shoes and make them new again. The thing is my shoes are more comfortable than before.
At Love Your Shoes the staff treat you like Royalty and the service is impeccable. Thank you.
I went to get my shoes fixed (the leather was breaking) and they did a superb job. They are now a brand new pair!
Friendly staff very professional good quality service would highly recommend and look forward to future business
My boots looked like new. They did fantastic job 🙂
Amazing service. Came here for help with a buckle. Staff was very friendly. Service was professional, fast and, most importantly, honest. Will definitely be going back in the future. Definitely recommend.
I LOVE this place, which is why I’m a repeat customer. Today I arrived with my favourite pair of summer, white, dressy shoes. I was afraid that the grease marks wouldn’t come out. The gentleman who greeted me took my shoes to the workshop in the back to try steaming the marks off while I waited. Amazing! The shoes look like new. I didn’t have to leave them at the shop——and there was no charge!🤗😊
Excellent service and quality customer assistance!
Fabulous service. They fixed a Rossi Boot that 3 other shoe repair shops in Toronto could not repair. In fact all 3 other shops told us to throw out the boots. Highly recommend .4 months later and the boots are just like new.
had some very old tennis shoes repaired and the laces broke, likely from old age, not their fault yet they went out of their way to go out and buy me new laces. Over the top service!
Fantastic work but the price is high but well worth it.
I had some shoe work done. Although the prices were at the upper end of what I would be prepared to pay, the work was completed professional, expertly and on time. You get what you pay for.
First time getting a shoe repair done. A few Google searches later & here we are. Love these boots & after using water repellent spray on them. I got yellow pumpkin boots. A few days of waiting & I got back these beauties. They look better than when I purchased them. The minor scuff marks are also gone. Amazing. Highly recommend.
My black suede S Weitzman were in bad shape…they cleaned and redid my heels and now I LOVE MY BOOTS thanks LOVE YOUR SHOES ❤️❤️
Good quality service. Never reached out to me that the shoe repair was done though.
Great job to all staff! I was wowed on the look of my kicks! Bravo 👏
Edit: I had en excellent experience resolving my issue. The owner (Tony) personally adressed the situation and went above and beyond to fix it at no charge. Great customer service and commitment to customer satisfaction. Thank you.
I needed new insoles replaced because old ones were worn out. They just glued back the old one so when I wear them I can still feel the discomfort. If I knew that was the case I would not pay $50. I would just glue it myself. I wonder how long the glue will last. Sorry not very happy with the service I received.
This is the first time I am using Love your shoes for my UGG cleaning. And in all honesty, I can say that it was the best job done on my UGGs. No stains no rips just perfect. I will use the company for all my cleaning needs in the near future.
I took my boots in because the shaft was too narrow to fit my calf. I spent almost as much on this fix as I did the boots and they are still not fitting. The look of the fix is extremely professional and you can’t tell that it’s not original to the boot. However, the fact they still don’t fit after spending that much is disappointing. Dealing with one particular member of their staff has left me in a place where despite this, I don’t wish to go back. This was not as great a service experience as the last time.
While I can’t speak to the quality of service as I did not move forward, the pricing seems very high. I took in a pair of shoes that needed a buckle replaced. I was quoted $65 for the repair, noting that it was because they would have to replace the elastic, buckle, and punch holes as they would change the buckle type. I took my shoes to another highly rated local/independently-owned place about a 5 minute drive away and paid $25 for the exact same process (elastic replacement, new buckles, and punching holes) with great results. Additionally, I had called Love Your Shoes’ customer service line before going in to get some information. It seemed to be a generic call centre rather than the actual location, and was told the only way I could get even a rough estimate would be to email pictures or go in. I asked how long it would take for an email response as it was a time-sensitive repair and was told they were “very efficient” and that I should hear back within a day. While I ultimately ended up going in anyway so it’s a moot point, it’s been 3 days and I have heard nothing, including checking junk mail. Proceed with caution and check quotes from other places, unless you’re comfortable paying more than twice as much.
The service was exceptional but I paid for a mirror shine and that's not what I received.
I posted pictures of my boots next to the same pair but with an actual mirror shine.
Came in to get some boots cleaned but result was disappointing and the stuart weitzmans I brought in were ruined to be honest.
Absolutely outrageously expensive for shoe repair. To be honest, I thought they were joking when quoted the price. Unless you are repairing a pair of VERY high end shoes their prices are ridiculous. I have no doubt the repairs are excellent but prices are too high. If you're looking for someone to repair an average pair of shoes, don't waste your time making the trip there. However, even for your Manolo Blahniks, I would ask many questions first.
Bad experience, I do not recommend it. Unfriendly person, despotic and arrogant. I prefer not to return.
WOULD NOT RECOMMEND. Charged $140 to clean a single pair of shoes and did not even do a good job. Shoes still had visible stains on them which I was able to remove with a wet rag at my house. Not sure what I even paid them for. I also found the lady I spoke with on the phone to be rude and offer poor customer service. Would not use this place again, you can find way cheaper places that do a much better job.
Hi, thanks for your reply.
I had really high hopes after reading your reviews but I am honestly really disappointed after the service I got and after complaining about it the customer service offered me a 10% discount on my next order ?
Why would I use your services again if I was not happy the first time ? So what good does a 10% discount do? I don't need this. All I wanted was my shoes to be fixed.
One star cause I can put zero.
They totally ruined my new boots, I needed a stretch because they were a bit too tight on my calf, they said that the machine could work and made me wait two weeks, when I went to try them on there was no difference at all, then they said that they would put a piece of elastic band so it could fit better, made me wait two weeks as well, and after a month of no having my boots I went to try them on and there was no difference at all, in fact now my boots have a very weird fit, the feet are very loose and calf is very tight, so disappointing, now I have a boots with a ugly elastic band that I can’t even wear.
They never took my measurements at all and the elastic band was supposed to be lower than what they did.
This place damaged my daughter's jordans, and returned them back worse than they went in. I paid over $300.00, drove across the city, to pick up foolishness. The owner shaked my hand, promised me how the jordans would look, showed me… yes.. showed me how they would turn out… and assured my daughter that they would look good.
These shoes were stained with yellowing on both shoes… the colour was gone and cracks alll over . I am digusted, and my young daughter was heart broken,and now she can't wear the shoes at all. The reviews warned me.. I took the mixed reviews as a mix of reviews .. but believe the negative reviews and there rest be fake ones… because the reviews literally matched my experience. Another shoe man was honest by saying the shoes shouldn't be repaired anywhere, as any cleaning or fixing will damage them… he said to not trust the love your shoe place. We ignored him… stupid move, and I am going to bring them to him and tell him how correct he was… do not give your money to these people…
I give honest reviews.. and this place can't handle high end sneakers or or sneaker s period.
Pitiful… God don't like ugly, so I leave this business to karma and they will lose much more than the 350.00 I paid… so it's alll good….
I am a working professional, and would never write this review, if it weren't true. Businesses like this can't last, and they will eventually fall, and I will be here to see it… what a disgrace.. especially if it started with honesty, before it turned to this level of desperation, that they must rob the working class person for their own gain..
Nastiness…
Update: we were able to remove the yellowing caused by these people and it WORKED… yet we were able to salvage the shoe. They completely damaged the expensive shoes. I joined three sneaker groups to learn how to restore them. Also the groups thanked me since there were 30 plus people that read the reviews and initially planned to go to this place. All are not going anymore and we have been spreading the word relentlessly and sharing the photos. They may have robbed our 350.00, but they stand to lose so much more than that. No one likes when adults mistreat children, and they did this to a 13 year old; looked my daughter straight in her face, and said they did their best.
Heck, they already have lost alot … again.. don't bring your sneakers here… and if they did this to sneakers and lied about their skills… I can't imagine rugs, and purses…
The service took quite long, and whenever I checked the estimated completion date it just kept moving forward and forward. They had my shoes for a month and had not said anything unless I asked them about it. It was my first time using a service like this so I thought maybe I was getting scammed since they didn’t give much communication at all unless I asked first. I gave them my shoes while it was still summer and now it is becoming cold out so I needed my Air Force shoes back especially. So I texted them asking why the date kept moving forward and if I was being scammed? I regret wording it like that because it is kind of a hurtful way to ask. They said “no, you’re not being scammed, I will ‘bother’ the cobbler for you”. So I think they were offended. Suddenly the shoes were ready, but when I got them, my heeled sandals looked like they were not even cleaned at all, and my air forces were clean on top but the mid soles were BRIGHT yellow still, despite me asking specifically to de-yellow them. So I think they got offended with my question about whether or not I was being scammed, and they decided to stop cleaning the shoes and just return them to me. I am now currently bleaching the mid soles of my own shoes at home, despite paying them full price at $150 to do for me.
While the shoe repair was fine the prices charged was not reasonable. I paid over $50 for rubber tabs to be put at the bottom of a ladies shoe. I should have completed the repair myself and will not return to this vendor as it’s not worth the fee paid. There are equivalent and more ch less expensive options out there.
Came into the store today for some questions, awful customer service with very disrespectful attitude!
After picking up my shoes from repair, there was some miscommunication with pick up time. I requested to speak to a manger and apparently she was busy. I drove all
The way from Durham to pick up my shoes and told they not there at the Scarborough location.
I paid for my goods and decided to head over to Etobicoke to pick up my other pair which is still there. On my way there Cathy the general manager has called me instead of rectifying the issues she was pointing fingers and blaming me. I would advise the Owner (Tony) to go listen to the call! She called me arrogant because I am a blogger.. which is irrelevant and what Cathy should have done is to listen and rectify the issue. She does not know what it is to have a happy customer or to go above and beyond. I was inconvenienced and nothing could be done about it.
Cathy’s constant garbing with me on the phone call at 11:41am 12/02/22 and she was rude, defensive and angry. She then hung up
The phone on me! If she is treating customers like this, I could only wonder how she is treating her staff!
But I do give a 5 star rating to Mike in Etobicoke, he was amazing to speak with and great customer service. He always made sure to call me back and update me. He did an excellent job on my shoes. I highly recommended if anyone wants to get their shoes repairs, go directly to the Etobicoke and speak to Michael.
Also Thank you Tony for touching up my shoes and doing an amazing job. I would still like to speak to the owner as this has left a sour taste.