When a big milestone celebration was coming up at the end of 2022 my best dress shoes (Prada shoes I have had for +6 years) were unwearable. The the sole of the shoe was peeling away from the leather over years of wear and tear. Two weeks out from my event I did some research and found Love Your Shoes had some great reviews. I called the wonderful team and was connected with one of the cobblers named Michael who was incredibly knowledgeable and was able to diagnose what needed to be done to repair my shoes through looking at the pictures I emailed. The Love Your Shoes team committed to having my shoes ready before my event on less than than 14 days notice. To my surprise, not only were the shoed completely repaired but they looked brand new! Take a look at the three 'Before' pictures and the two 'After' pictures. I would recommend Love Your Shoes for any of your shoe restoration needs and will be a return customer in the future.
When I brought in my leather imitation croc designed shoes that i recently purchased. I love my boots however, they had tight elastics by the ankle, which made it hard to get your foot into the boot. The team here was absolutely fantastic as they were able to open up the elastics and make it easier to slide in to the boot. Incredibly reasonably priced and super service. Will definitely be going back here and recommend to others overall fantastic experience with everyone here.
They did a wonderful job on my Uggs and they looked like new boots they saved me a lot of money Plus they got them back to me even sooner than expected Great job good employees
Working with the amazing team at Love Your Shoes was incredible! They were honest and kept me informed every step of the way. My UGGs look brand new:) I felt like I was dealing with family with these wonderful people. I highly recommend their services!
Great service and prompt. Glad I held onto my Mephisto shoes, I can finally get them repaired without having to send to California
This place did an amazing job fixing my shoes and belt! I has a pair of YSL sandals i accidentally scraped the leather heel on and they fixed them perfectly, i also brought my LV belt that needed adjusting to them and they gave me an even better solution (shortening it instead of adding more roles) than i initially had in mind. The quality of the work was really well done, i would highly recommend. Also very friendly staff 🙂
Thank you for repairing my MK booties. I did not think that they would be repairable. One of my heels had a huge scruff and the leather was torn on them. I was so pleased when I got them back. An excellent job was done!!!! They actually look brand new!
I got some shoes recoloured and shined and they actually turned out much better than I thought. The people there are happy and hard working. I’d definitely go back there in the future.
Quality is king. But every so often you come across a company that provides you with top notch quality, with equal parts customer service. From upper management to the workers putting their heart into every job, this has got to be one of the better establishments I’ve come across. I came for the first time to fix my leather jacket, but I left as a lifetime customer. You will too.
Great price and service! Had a negative experience prior at another shoe repair and didn't know what to expect, but the Love Your Shoes team did a great job repairing and bringing my husband's dress shoes back to life. Highly recommend.
So convenient, efficient, friendly and my uggs look fabulous!
We were so happy!! Our daughter's Uggs got covered in a kind of incense oil (spilled over from a shelf) and attempts to clean at home ruined the boots. But these folks restored them perfectly, just like new, at a great price! Would HIGHLY recommend!!
I came in with an absolute mess of a pair of Ugg boots and the staff here cleaned them within 2 days! Even after telling me it would take approximately 7-10 days, they completed the job quickly and efficiently. I am so happy with the results, and would definitely recommend
The zippers on my brand new boots snapped off, and Love Your Shoes picked them up, made repairs, and returned them to me in a timely manner.
Excellent service and results. Job very well done!
Always happy with the great work done to clean and repair the souls of my shoes. They have extended the life of many of my high heal shoes. The free pick up and drop off service right to your front door is super convenient as well. Highly recommend them.
Fast service where I truly felt that my garments were cared for diligently and the results were fantastic! Take everything you need repaired to them now! Service, customer interaction and results were all stellar.
They were quick polite and professional. I'm very happy with my boot repair.
Nicole and her team answered my questions very quickly and professionally. I appreciated the great service and especially the free delivery option. Now my Birkenstocks are cleaned up and ready for next season. Thank you so much!
Got recommendations on what wasn’t really worth repairing at the place of business. Early morning delivery was appreciated. I also had old shoes repaired for a dinner. The bottom of both came off, one to and from the restaurant but they were from my high school days so quite old.
I dropped off 3 pairs of leather boots that I loved dearly for repair. I had them sitting around for the longest time in my closet wondering if they ever could be helped. I took a chance and brought them to this establishment and was pleasantly greeted with a freindly smile with an assurance that my boots could be fixed and were in good hands. A couple of weeks later, I returned to pick them up and was ecstatic when I saw the repairs. It was a job well done and great customer came with it. They will be seeing me again as I have a couple of heels that need work as well.
I had a pair of wooden clog platform Marciano shoes for years, couldn’t wear them dancing…Michael secured in the prettiest ankle strap, voila….wear them all the time Thank you Michael:)
Employee, named Michael who was been charge to take care of soleswapping my shoes has a great skills and kind heart to communicate with
It was like buying a new pair of shoes. The shoemaker was wonderful. He explained how he was going to rebuild my shoes and make them new again. The thing is my shoes are more comfortable than before. At Love Your Shoes the staff treat you like Royalty and the service is impeccable. Thank you.
I went to get my shoes fixed (the leather was breaking) and they did a superb job. They are now a brand new pair!
Friendly staff very professional good quality service would highly recommend and look forward to future business
My boots looked like new. They did fantastic job 🙂
Amazing service. Came here for help with a buckle. Staff was very friendly. Service was professional, fast and, most importantly, honest. Will definitely be going back in the future. Definitely recommend.
I LOVE this place, which is why I’m a repeat customer. Today I arrived with my favourite pair of summer, white, dressy shoes. I was afraid that the grease marks wouldn’t come out. The gentleman who greeted me took my shoes to the workshop in the back to try steaming the marks off while I waited. Amazing! The shoes look like new. I didn’t have to leave them at the shop——and there was no charge!🤗😊
Excellent service and quality customer assistance!
Fabulous service. They fixed a Rossi Boot that 3 other shoe repair shops in Toronto could not repair. In fact all 3 other shops told us to throw out the boots. Highly recommend .4 months later and the boots are just like new.
had some very old tennis shoes repaired and the laces broke, likely from old age, not their fault yet they went out of their way to go out and buy me new laces. Over the top service!
Had a pair of rare camper boots that I was going to lose because the rubber soles disintegrated. Love your shoes cobbler took the time to find a reasonable match then meticulously cleaned any exposed glue - akin to what a really good invisible mender would do with a tear in a silk shirt. So rare! And so thoughtful!
Fantastic work but the price is high but well worth it.
I had some shoe work done. Although the prices were at the upper end of what I would be prepared to pay, the work was completed professional, expertly and on time. You get what you pay for.
My dress shoes had been fading in colour and they were able to make them look like they were new again. Would recommend to anyone!
First time getting a shoe repair done. A few Google searches later & here we are. Love these boots & after using water repellent spray on them. I got yellow pumpkin boots. A few days of waiting & I got back these beauties. They look better than when I purchased them. The minor scuff marks are also gone. Amazing. Highly recommend.
My black suede S Weitzman were in bad shape...they cleaned and redid my heels and now I LOVE MY BOOTS thanks LOVE YOUR SHOES ❤️❤️
Came in to get some boots cleaned but result was disappointing and the stuart weitzmans I brought in were ruined to be honest.
While the shoe repair was fine the prices charged was not reasonable. I paid over $50 for rubber tabs to be put at the bottom of a ladies shoe. I should have completed the repair myself and will not return to this vendor as it’s not worth the fee paid. There are equivalent and more ch less expensive options out there.
Came into the store today for some questions, awful customer service with very disrespectful attitude!
After picking up my shoes from repair, there was some miscommunication with pick up time. I requested to speak to a manger and apparently she was busy. I drove all The way from Durham to pick up my shoes and told they not there at the Scarborough location. I paid for my goods and decided to head over to Etobicoke to pick up my other pair which is still there. On my way there Cathy the general manager has called me instead of rectifying the issues she was pointing fingers and blaming me. I would advise the Owner (Tony) to go listen to the call! She called me arrogant because I am a blogger.. which is irrelevant and what Cathy should have done is to listen and rectify the issue. She does not know what it is to have a happy customer or to go above and beyond. I was inconvenienced and nothing could be done about it. Cathy’s constant garbing with me on the phone call at 11:41am 12/02/22 and she was rude, defensive and angry. She then hung up The phone on me! If she is treating customers like this, I could only wonder how she is treating her staff! But I do give a 5 star rating to Mike in Etobicoke, he was amazing to speak with and great customer service. He always made sure to call me back and update me. He did an excellent job on my shoes. I highly recommended if anyone wants to get their shoes repairs, go directly to the Etobicoke and speak to Michael. Also Thank you Tony for touching up my shoes and doing an amazing job. I would still like to speak to the owner as this has left a sour taste.
The service took quite long, and whenever I checked the estimated completion date it just kept moving forward and forward. They had my shoes for a month and had not said anything unless I asked them about it. It was my first time using a service like this so I thought maybe I was getting scammed since they didn’t give much communication at all unless I asked first. I gave them my shoes while it was still summer and now it is becoming cold out so I needed my Air Force shoes back especially. So I texted them asking why the date kept moving forward and if I was being scammed? I regret wording it like that because it is kind of a hurtful way to ask. They said no, you’re not being scammed, I will “bother” the cobbler for you. So I think they were offended. Suddenly the shoes were ready, but when I got them, my heeled sandals looked like they were not even cleaned at all, and my air forces were clean on top but the mid soles were BRIGHT yellow still, despite me asking specifically to de-yellow them. So I think they got offended with my question about whether or not I was being scammed, and they decided to stop cleaning the shoes and just return them to me. I am now currently bleaching the mid soles of my own shoes at home, despite paying them full price at $150 to do for me.
I would give negative. Very slow service and expensive. Poor customer services