Frequently Asked Questions about our shoe cleaning and repair services.
General FAQs
Do you accept orders throughout Canada?
Yes, we can clean and repair your shoes and ship them back to you in 14 days no matter where you are in Canada. We also offer free pickup and delivery services anywhere in Southern Ontario from London to Ottawa!
What payment methods do you accept?
We accept Visa/MasterCard/Amex.
How much are shoe repairs?
The price of your shoe repair depends on a variety of factors, including the type of shoes you have, their condition, and the brand. For a more accurate price, get a free online quote from us.
How long is the turnaround time?
For customers in Toronto and Southern Ontario, we make sure to return your shoes in 7 days. Customers who live outside of Southern Ontario can expect their footwear to be showroom-ready in 14 days.
How much does it cost to restore Jordans?
For more accurate pricing, fill out our online form and get a free quote for your Jordan repair.
Is it possible to speak with a shoe repair cobbler in person?
Yes, our cobblers are in-house, and you can speak with our experienced cobblers in Toronto & Etobicoke locations during our business hours. For the location address and our hours, please visit our contact page.
Can I drop off my footwear items at your shoe repair shop in Toronto?
Yes, you can drop off your shoes for repairs in one of our shoe repair shops in Toronto or Etobicoke. For our location details, please visit our contact page.
Shoe and Boot Cleaning FAQs
What types of shoes can you clean?
We clean all types of footwear, including shoes, boots, luxury heels, sneakers, and more.
Can you clean any type of material?
The types of shoes we clean include suede shoes, leather shoes, satin shoes, and more.
Can you remove stains?
At Love Your Shoes, we utilize advanced stain removal methods to ensure complete stain removal, whether they are caused by salt stains, snow, or water damage.
Can you eliminate unpleasant odour from my shoes/boots?
Yes, we offer shoe de-odorizing services along with our shoe cleaning service. We provide a complete solution that doesn’t just cover up unpleasant smells. We remove all bacteria and fungi, ensuring lasting odour-free shoes.
What designer brands do you clean?
We offer shoe cleaning services for brands such as Gucci, Channel, Louis Vuitton, Dior, Valentino, Christian Louboutin, Prada, Golden Goose and more.
Shoe Repair FAQs
Can you stretch leather shoes?
Yes, we offer shoe stretching services for both ladies’ shoes and men’s shoes.
Can you replace velcro on shoes?
We offer velcro replacements and other hardware replacement services for shoes, including shoe snaps and buttons.
Can you get boots stretched?
Yes, we also offer boot stretching services.
If a shoe has a tear in the leather, can you fix it so there is no trace of the tear?
It depends on the severity of the tear, but we ensure to repair your leather shoes to the best of our abilities.
Do you provide heel repair services?
Yes, we provide heel repair services. Our heel repair services include Heel Colour Correction, Heel Cushions, Heel Regular Wrapped, Heel Replacement Men’s, Heel Inner Lining Replacement, Heel Plates, Heel Taps, Heel Lifts Replacements for Ladies, Western Boots Heel Ornaments, Wrap Of Stacked Heels
